Head of Operations
Knoxville, TN
Full Time
Senior Manager/Supervisor
About RDI: Are you ready to be part of something groundbreaking? At RDI Technologies, we
are transforming the way industries see and solve problems with our Motion Amplification®
technology. By turning ordinary video into a powerful diagnostic tool, we help companies
across manufacturing, aerospace, automotive, R&D and more detect unseen motion, prevent
costly failures, and design better products. As a fast-growing, innovative company we offer an
exciting, dynamic workplace where your ideas matter, and your contributions drive real impact.
Whether you are passionate about technology, problem-solving, or shaping the future of
industrial reliability and research and development, RDI Technologies is the place to grow your
career and make a difference. Join us and be part of a team that is changing the way the world
sees motion!
Job Overview: The Head of Operations is a critical, high-impact role responsible for the
strategic planning, management, and execution of RDI’s end-to-end Operations and Customer
Support functions. This role is the primary leadership presence for the Knoxville office staff and
is responsible for managing day-to-day business efficiency, quality assurance, logistics, and
assembly. This individual must possess the strategic acumen to lead teams and the deep
technical aptitude to troubleshoot and certify camera production.
Essential Responsibilities and Duties:
1. Strategic & People Leadership
2. Manufacturing & Quality Control
Qualifications
are transforming the way industries see and solve problems with our Motion Amplification®
technology. By turning ordinary video into a powerful diagnostic tool, we help companies
across manufacturing, aerospace, automotive, R&D and more detect unseen motion, prevent
costly failures, and design better products. As a fast-growing, innovative company we offer an
exciting, dynamic workplace where your ideas matter, and your contributions drive real impact.
Whether you are passionate about technology, problem-solving, or shaping the future of
industrial reliability and research and development, RDI Technologies is the place to grow your
career and make a difference. Join us and be part of a team that is changing the way the world
sees motion!
Job Overview: The Head of Operations is a critical, high-impact role responsible for the
strategic planning, management, and execution of RDI’s end-to-end Operations and Customer
Support functions. This role is the primary leadership presence for the Knoxville office staff and
is responsible for managing day-to-day business efficiency, quality assurance, logistics, and
assembly. This individual must possess the strategic acumen to lead teams and the deep
technical aptitude to troubleshoot and certify camera production.
Essential Responsibilities and Duties:
1. Strategic & People Leadership
- On-site Leadership: Serve as the leading on-site executive, fostering a collaborative and high-performance culture for all Knoxville-based employees.
- Team Management: Directly manage the Operations team, including the Director of Customer Support, Lead Operations Associate, and other support staff. This includes setting clear objectives, performance management, coaching, and career development.
- Strategic Planning: Consult with the CEO and C-Suite to set strategic operational goals, drive cross-functional process improvements, and ensure alignment across Sales, Marketing, and R&D.
- General & Administrative (G&A) Oversight: Manage essential high-level G&A functions, including interfacing with outsourced HR, assisting in selecting benefits/401k plans, and maintaining organizational policies and documentation.
2. Manufacturing & Quality Control
- Oversight: Direct the entire manufacturing and assembly process for all RDI camera systems, from component arrival to final shipment.
- Hands-on Production Leadership: Serve as the visible and hands-on operational leader for the manufacturing floor, personally engaging in complex assembly, test, and quality control procedures to drive daily efficiency and lead by technical example.
- Throughput and Quality Accountability: Hold ultimate ownership and report on key manufacturing performance indicators (KPIs), specifically targeting improvements in assembly throughput, quality yields, and reduction of time-to-shipment.
- Technical Assembly & Testing: Directly oversee, and assist as needed, with the intricate assembly, wiring, programming, testing, and calibration procedures to ensure every camera meets our rigorous quality standards.
- Vendor Management: Act as the primary point of contact for key manufacturing partners, working directly with external vendors to address and resolve any manufacturing or quality control challenges (focused on technical issues).
- Efficiency & Cost Management: Review financial performance and operational metrics to identify and implement process improvements that reduce costs, improve throughput, and increase profitability.
- Quality Assurance: Own the Quality Management System (QMS) as it relates to assembly and testing, ensuring strict adherence to Standard Operating Procedures (SOPs) and Quality Control Test Procedures (QCTPs).
- Hands-on Support: Be prepared to step into the assembly process as needed to train, troubleshoot, and directly support the operations team during peak volume or complex builds.
- Supply Chain Management: Oversee strategic planning for the supply chain, coordinating with the Procurement team to ensure timely material flow.
- Order Fulfillment: Direct order fulfillment processes, including domestic and international logistics, ensuring on-time and high-quality product delivery to customers and resellers.
- IT/Project Management: Drive the implementation and optimization of company-wide IT and ERP tools (e.g., NetSuite), overseeing major projects like software deployments.
Qualifications
- Experience: 5+ years of progressive management experience in a high-tech manufacturing, assembly, or engineering environment. Previous Director or Senior Manager experience is required.
- Relevant Team Leadership: Proven experience leading a technical, hands-on team of 5 to 10+ members focused on electronics assembly, service, and/or repair within an industrial or specialized manufacturing environment.
- Leadership: Proven ability to lead, mentor, and manage a diverse team, demonstrating strong interpersonal and communication skills.
- Technical Acumen: Deep, functional knowledge of electro-mechanical assembly, quality control processes (SOP/QCTP), and the ability to troubleshoot production-floor issues.
- Business Systems: Proficiency with Enterprise Resource Planning (ERP) systems (NetSuite preferred) and Customer Relationship Management (CRM) tools (Salesforce preferred).
- Education: Bachelor’s degree in Business Administration, Engineering, or a relevant technical field required.
- Must become IRIS-M/MA SUITE certified within first quarter of hire.
- HazMat/Dangerous Goods training must be completed within 45 days of hire.
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